Returns & Exchanges

Hassle-free returns through our platform partners

Our Returns Policy

All returns, refunds, and exchanges for Sipzz products purchased on Shopee or TikTok Shop are handled directly through the platform's Return/Refund system.

If your product is:

Defective
Damaged upon arrival
Incorrect
Or you wish to request a change-of-mind return (subject to platform policy)

Please submit a request via the "Return / Refund" feature on the respective platform.

The platform team will review and process the case according to their policies.

Shopee Returns

TikTok Shop Returns